MedPull

MedPull’s mission is to make healthcare access smoother and more equitable by fixing the intake process before care begins. We help community health centers collect accurate, complete patient information through a multilingual, guided workflow so patients can move directly into care and staff can focus on treatment, not paperwork. By reducing administrative burden and confusion at the front desk, we aim to improve patient outcomes, clinic efficiency, and access to care for underserved communities.

While volunteering at Manor Free Clinic in Austin, we watched the waiting room fill with walk-in patients while the front desk tried to manage paperwork, translation, and insurance questions all at once. Patients would spend long stretches filling out forms, only for staff to discover missing or incorrect information once they reached the desk. This isn’t unique to one clinic. Community health centers serve more than 30 million patients each year, yet intake is still largely manual. About one in four intake forms requires correction by staff, creating delays before patients even reach a clinician. When intake fails, care also fails. Patients miss appointments, don’t understand next steps, or leave before being seen. Clinics, which already operate on thin margins, absorb the operational and financial burden of incomplete information, failed insurance verification, and delayed eligibility screening. Today, most clinics rely on paper forms or patch together workflows through EHR systems like Epic or eClinicalWorks. These systems are built for medical records and billing, not for guiding patients through intake. Digital intake tools exist, but they assume patients can independently complete forms accurately. In safety-net settings, that assumption breaks down. Many patients have limited English proficiency, arrive without documents, or are unfamiliar with the healthcare system. As a result, staff spend significant time translating, correcting errors, and collecting missing information. MedPull addresses this gap directly. Instead of digitizing the same broken process, we prepare accurate intake information before the visit begins. Patients move through a multilingual, guided workflow that helps them understand what’s being asked, upload documents, and complete forms correctly. Clinics receive structured, complete data before the patient arrives. What we understand about this market is that intake is not just a form problem, it’s a workflow problem tied to language, access, and uncertainty. Through hundreds of conversations with patients, operators, and administrators across 30+ community health centers, we consistently heard that intake and eligibility screening are among the biggest bottlenecks. Clinics often cannot determine insurance status or sliding fee eligibility until patients arrive, yet they rarely turn patients away, creating financial strain. This is why MedPull matters. It reduces administrative burden, improves data accuracy, and helps patients move through care faster. For clinics, it creates a clearer path to reimbursement and operational efficiency. For patients, it removes confusion and fear at the very first step of care. Community health centers are just the starting point. The same intake challenges exist across healthcare. Fixing this layer creates a foundation for more accessible, efficient care everywhere.